Sunday, June 15, 2008

StatCounter Blog » Blog Archive » Outage - Explosion at The Planet

How come more companies don't speak like this? 

I’m not happy – how do I complain?
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StatCounter Blog » Blog Archive » Outage - Explosion at The Planet

StatCounter, a great service which I have been using for free for the last few years had an outage last week.  For me it was a minor annoyance I chalked up to my ISP being down.  Perhaps the 500 or so visits per month to this site took it down?

Apparently it was more serious - an explosion in a data center of a hosting provider they were using took out a few walls.

I bet if more companies promoted the "how do I complain" mentality, and were as candid as StatCounter, there would be a few less angry people complaining in the world.  Most people just want a good, honest, explanation.

My father-in-law is on day 43 of working to get Bell Sympatico's High-Speed-Lite up again.  After 2 technician trips, 3 replacement modems, and untold calls to India call centres his service keeps dropping every few minutes...

He is looking for another provider... 

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